Click here to take you to our ‘About Us’ page.
Your Account
You can always change your details and preferences by going to ‘My Account.’ Click here.
In the top right hand corner next to your name you will see a link that says ‘Sign Out.’
Please click on the ‘unsubscribe’ link at the bottom of the newsletters received via email. Should you have any trouble with the unsubscribe link please email us at gilo@gilolifestyle.com and we will assist.
Orders
When you view an item in our catalogue you can just click ‘Add to cart.’ Once you are done filling your shopping cart with items you can proceed to checkout by clicking ‘View cart’ which will take you to ‘Proceed to checkout.’ You will then proceed to a safe interface where you will confirm your details, address and payment details. You can pay via VISA, MasterCard, EFT or Snapscan.
Please phone us on 021 709 0340 Monday to Friday between 8:00am and 4:30pm or send an email to gilo@gilolifestyle.com and we will gladly assist.
It is possible that the item you were trying to purchase was the last one and someone else was purchasing it at the exact same time. Please ensure that you act quickly to avoid the disappointment of missing out.
You will receive an email to confirm that you have made a purchase as well as a follow up email with the invoice. You can also track your order under ‘Track My Order’ and a waybill tracking number once your order has been sent out.
Please track the status of your order under Order Tracking and you will be sent an email with a waybill tracking number once your order has been sent out.
It takes us a few days to process all the orders and then we collect the inventory to pack and ship it to you. We work on a timeline of delivery between 1-2 working days.
Awaiting EFT/POP
We awaiting the POP (Proof of Payment) in gilo@gilolifestyle.com and we will move your order to POP Received once received.
POP Received: Your proof of payment has been received, your payment just needs to clear in our bank account.
Payment Received: Your payment has successfully cleared, we are just waiting for the stock to arrive for your order before it is dispatched.
Ready for Picking: The stock for your order has arrived at our local warehouse and is undergoing quality checks. It will be dispatched shortly.
In Transit: Your purchase has been packed and shipped.
Delivered: You have received your purchase from GiLo Lifestyle.
Size Guides
When opening a product you will see the size chart on the right next to the visual of the product, so make sure you go through this before you commit to a size, in addition to this on our home page in the top menu you can find all size guides under ‘Size Guides.’
Click on ‘Size Guides’ on the top menu on our home page and under each size guide we have illustrated the steps to take to determine your size as accurately as possible.
Payment
We accept VISA, MasterCard, EFT and Snapscan.
Extremely, our credit card checkout is SSL secure and verified through 3D Secure. GiLo Lifestyle doesn’t get access to your credit card information and all credit card details are encrypted. Every precaution should be taken from the consumer’s side to ensure their details are kept safe. We don’t recommend shopping from an Internet café or public computer.
Please phone us on 021 709 0340 Monday to Friday between 8:00am and 4:30pm or send an email to gilo@gilolifestyle.com and we will gladly assist.
Collection
Unit B
1822 Capricorn Crescent
Capricorn Business Park
Capricorn Boulevard North
Muizenberg, 7945
Collection can be done Monday to Friday between 10am and 4.30pm. Please phone the office to confirm collection time on 021 709 0340.
Delivery
We will strive to have your parcel at your door within 2-5 working days.
We deliver your order to the address specified under ‘My Account’ so yes it can be.
You are always welcome to give us a ring on 021 709 0340 Monday – Friday between 8:00am and 4:30pm or pop an email to gilo@gilolifestyle.com and we will gladly assist.
Our courier company will give you a call and arrange to deliver again at a time that suites you.
EVERYWHERE in South Africa.
Internationally we ship to:
Australia
Denmark
France
Germany
Italy
Namibia
New Zealand
United Kingdom
United States
Zimbabwe
We will email you your waybill tracking number once your order has been processed and sent out.
Returns
If you are not a 100% happy with your purchase due to a fault in the garment you will be able to return it . Please initiate the return by sending an email to gilo@gilolifestyle.com.
You will then need to return the parcel with your choice of Courier Company or the Post Office. Please note that you have to return the parcel within 7 days. Once you have sent the parcel please email us the tracking number, we need to receive the tracking number within 7 days. We will confirm your tracking number with the relevant delivery company and send you an email.
You have 7 days to return the parcel. This means that within 7 days of receiving your delivery you have to initiate the return and send us an email with the tracking number.
We will process your return within 5 days of receiving it for an exchange.
Yes, when you return something you have to cover the delivery costs. Delivery costs will be covered by GiLo Lifestyle only if the garment is damaged.
As long as you return the item in its original state and packaging with all the labels attached, you can return it for any reason, however we don’t do refunds.
Still have questions?
Please send any questions to gilo@gilolifestyle.com and we will gladly answer and assist where we can.
Would you like to return something? Please pop an email to gilo@gilolifestyle.com
Call us on 021 709 0340 or 082 450 0228 Monday and Friday between 8:00 am and 4:30 pm.
P.O. Box 26900
Hout Bay
Cape Town
7872