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FREE SHIPPING TO MAIN CENTRES IN SOUTH AFRICA

Who or what is Gilo Lifestyle?
Click on About Us to find out more.

How do I unsubscribe from the mailing list?
Please click on the “unsubscribe” link at the bottom of the newsletters received via email. Should you have any trouble with the unsubscribe link, please email us at info@gilolifestyle.com and we will assist.

Where can I find sizes?
When opening a product you will see the size chart on the right next to the visual of the product, so make sure you go through this before you commit to a size.

How can I sign out?
In the top right hand corner next to your name you will see a link that says Sign Out.

How does the checkout process work?
Once you are done selecting items you can click on the Checkout button in the top right hand corner. You will proceed to the safe interface where you will confirm your details, addresses and payment details.

How do I update my personal info if it changes?
You can always change your details and preferences by going to My Account.How do I buy something?When you view an item in our catalogue you can just click add to cart. Once you are done filling your shopping cart with beautiful Gilo Jackets you can proceed to checkout by clicking on the Checkout button in the top right hand corner. You can pay by credit card or EFT.

What payment types do you accept?
We accept VISA and MasterCard. We also accept EFT

How safe is it to shop with you?
Extremely, our credit card checkout is SSL secure and verified through 3D Secure. Gilo Lifestyle doesn’t even get access to your credit card information and all credit card details are encrypted. Every precaution should be taken from the consumer’s side to ensure their details are kept safe. We don’t recommend shopping from an Internet café or public computer.

What should I do when I find it difficult to order from your website?
Please phone us on 021 7090340 Monday to Friday between 8:00 am and 5:00 pm or send an email to info@gilolifestyle.com

tried to place an order unsuccessfully and my desired item is now appearing out of stock?
It is possible that the item you were trying to purchase was the last one and someone else was purchasing it at the exact same time. Please ensure that you act quickly to avoid the disappointment of missing out.

Do your prices include taxes?
Yes

How do I know if my order has gone through?
You will receive an email to confirm that you have made a purchase, as well as a follow up email with the invoice. You can also track orders under Track My Order.

do I do when my credit card details are not accepted?
Please phone us on 021 7090340 Monday to Friday between 8:00 am and 5:00 pm or send an email to info@gilolifestyle.com

What is the status of my order?
Please track the status of your order under Order Tracking.

Awaiting EFT
We awaiting the POP in payment@gilolifestyle.com and we will move your order to POP Received once received.POP Received: Your proof of payment has been received, your payment just needs to clear in our bank account.Payment Received: Your payment has successfully cleared, we are just waiting for the stock to arrive for your order before it is dispatched.Ready for Picking: The stock for your order has arrived at our local warehouse and is undergoing quality checks. It will be dispatched shortly.In Transit: Your purchase has been packed and shipped.Delivered: You have received and are enjoying your purchase from Gilo Lifestyle.

What is your delivery policy?
Click to take you there:Delivery Policy

long does it take for delivery?
We will strive to have your parcel at your door within 3-5 working days.

Can my parcel be delivered to an office address?
We deliver your order to the address specified under My Account.

My items haven’t arrived yet. What can I do?
You are always welcome to give us a ring on 021 7090340 Monday -Friday between 8:00 am and 5:00 pm or pop an email to logistics@gilolifestyle.com

What if I am not home at the time of delivery?
Our courier company will phone to make sure you are at home or available at the office

Where do you ship to?
EVERYWHERE in South Africa.
Internationally we ship to:
Australia
Denmark
France
Germany
Italy
Namibia
New Zealand
United Kingdom
United States
Zimbabwe

When is the order going to be shipped?
It takes us a few days to process all the orders and then we collect the inventory to pack and ship it to you. We work on a timeline of delivery between 3-5 working days.

Where can I track my parcel?
We will email you your waybill tracking number once you order has been processed.

How do returns and refunds work?
On the off chance you are not a 100% happy with your purchase you will be able to return it within 7 days for a full refund. Please see our Return Policy.

do I return my purchase?
Please initiate the return by sending an email to returns@gilolifestyle.com
You will then need to return the parcel with your choice of Courier Company or the Post Office. Please note that you have to return the parcel within 7 days. Once you have sent the parcel please email us the tracking number, we need to receive the tracking number within 7 days. We will confirm your tracking number with the relevant delivery company and send you an email. Read our full Returns & Exchanges Policy here.

How long do I have to return my purchase?
You have 7 days to return the parcel. This means that within 7 days of receiving your delivery you have to initiate the return and send us an email with the tracking number. Read our full Returns & Exchanges Policy here.

How long will it take for my return to be processed?
We will process your return within 5 days of receiving it. We will send you an email to confirm how you would like to be refunded.

When I return a purchase, do I pay the shipping charge?
Yes, when you return something you have to cover the delivery costs.

What reasons are allowed for returns?
As long as you return the item in its original state and packaging with all the labels attached, you can return it for any reason.

Still have questions?

Please send any question to info@gilolifestyle.com
Would you like to return something? Please pop an email to returns@gilolifestyle.com
Call us on 021 7090340 Monday – Friday between 8:00 am and 5:00 pm.

P.O. Box 26900
Hout Bay
Cape Town
7872

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